Your next career move could be with workwarp as a Remote - Site Reliability Engineer/production Supportatlanta, GA (local)! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Hi, Hope you are doing well. This is contract position, please revert me with updated resume if this JD matches your profile and you are interested, Title: Site Reliability Engineer/Production Support (Hybrid) Location: Atlanta, GA (Only Local Candidates) Duration: 6+ Months Job Description: The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. This role focuses on resolving lower to medium-priority incidents, maintaining system health, and supporting the improvement of production environments through collaboration with senior engineers and cross-functional teams. What You'll Do (Responsibilities) Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations. Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions. Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed. Assist in automating routine production support tasks by developing or modifying scripts and tools. Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base. Participate in incident, problem, and change management processes, following ITIL best practices. Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability. Support the implementation of process improvements to enhance system performance and minimize downtime. Assist with mentoring and supporting junior-level engineers, providing guidance as needed. Other duties may be performed, both major and minor, which are not mentioned above. Specific activities may change from time to time. Qualifications: Necessary Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree and 4-7 years of experience or equivalent education and software engineering training or experience Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues. SRE (Site Reliability Engineer) skills In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices Understanding of key business processes and competitive strategies related to the IT function Ability to plan and manage projects and solve complex problems by applying best practices Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information Preferred Qualifications: 4-8 years of experience in production support, systems administration, or related technical roles. Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes. Familiarity with supporting Agile team/processes. Experience in automation tools and scripting for production support tasks. Banking or financial services experience Experience with cloud technologies such as Configuration Management (ex. Terraform), CICD GitLab, Containerization (ex. Kubernetes), etc AWS Certified Solutions Architect Associate a plus If you are interested, please share your updated resume and suggest the best number & time to connect with you. Apply Job! Ready for an Easy Start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply Job! Apply to this Job