Job Description

Are you a detail-oriented person and strive for quality work? Are you a quick learner interested in HR operations and systems support? Join our HR Operations team! The Employee Support team is responsible for handling employees' data updates, exit management, service request management, automation projects, etc. This team is committed to ensuring a great employee experience. Partner with the best The HR Operations Administrator will manage the Americas Employee Support profile. In this role you will manage various Americas processes. You will develop within a dynamic technology company as we look to improve and modify our processes. As an HR Operations Administrator , you will be responsible for:

• Responding to HR general questions from employees, which come in through a ticketing system.
• Working in partnership with Benefits, Employee Relations, HRBP's, Payroll, and others to respond to inquiries.
• Supporting HR systems in partnership with IT to ensure system upgrades and system changes are implemented successfully.
• Participating in and leading HR projects and special programs.
• Managing full lifecycle of leave of absences and working with stakeholders (Employee Relations, HRBP, Payroll, etc.) to ensure fulfillment and compliance
• Managing the full lifecycle of accommodations and working collaboratively with stakeholders (e.g. Employee Relations, Facilities, IT, etc.) to ensure fulfillment and compliance for the request.

Do What You Love To be successful in this role you will:

• Have 2-3 years of HR Operations experience and a Bachelor's Degree in HR/Business or a related field.
• Have 2+ years of direct Leave of Absence and Accommodation experience.
• Demonstrate exceptional written, verbal communication, presentation, and negotiation skills.
• Understand HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end.
• Have experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.).
• Have a working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud).
• Demonstrate Project management skills and adapting quickly to changes.

About Us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our Focus Is Simple Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs This is a flexible role and may be performed at your home and/or the local Akamai office in Cambridge, MA (ad hoc). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more details when you apply. Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $47,100 - $84,900/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.