Role Description Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people’s lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator! In This Role, You’ll:

• Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations.
• Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits.
• Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning.
• Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care.
• Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step.
• Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed.
• Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance.
• Foster professional relationships with referring agencies and community partners to support patient access to care.
• Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards.
• Act as a supportive, positive representative of NIVA Health—ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact.

Qualifications

• Have experience in clerical, intake, administrative, or US-based healthcare settings (previous experience in Home Health or Hospice is a plus).
• Are comfortable using medical software and Microsoft Office tools (Word, Excel).
• Communicate clearly, compassionately, and professionally with patients, caregivers, and staff.
• Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment.
• Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve.
• Model NIVA Health’s Core Values in your daily work and believe in providing patient-first, empathetic care.

Requirements

• Bonus Points If You:
• Hold an Associate degree or higher.
• Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams.
• Have experience with US-based healthcare insurance.
• Are familiar with Medicare and Medicaid regulations.

Benefits

• At NIVA Health, you’re more than part of a team – you’re part of a mission.
• We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth.
• Your work here makes a tangible, lasting impact in the lives of patients every day.
• Pay: $1,300 per month
• Work schedule: US Timezone (East Coast)
• Job Type: Full-time
• Work Location: Remote

Company Description

Join NIVA Health and help redefine patient care—one healing wound at a time.