Role Description Washington State University (WSU) Global Campus is seeking a Veteran’s Enrollment Coordinator who embodies teamwork, innovation, and a commitment to creating communication strategies that support the unique aspect of online learners and the teams that support them. This newly established position will play a critical role in coordinating the awarding of financial entitlements to eligible Global Campus veteran students. The position seeks to enhance the brand presence of a campus that has been dedicated to online and distance delivered education for over 30 years. The ideal candidate will have a strong background in veterans affairs, a creative mindset, and the ability to work cohesively with a diverse team.

• Reporting to the WSU Global Assistant Vice Chancellor for Enrollment Management.
• Ensures that students eligible for Veterans Administration (VA) educational benefits receive their entitlements in a timely and appropriate manner.
• Advises and provides information to prospective and continuing veteran students regarding the utilization of VA education benefits.
• Performs duties in accordance with Department of Veterans Affairs procedures outlined in the U.S. Code and 38 Code of Federal Regulations.
• Oversees the coordination and operation of a specialized program.
• Assists in developing strategies to recruit and retain military-affiliated students.
• Provides guidance to WSU Global Campus Marketing and Communications and Student Affairs in creating resources, materials, events, and training that enhance the experience of military-affiliated students.

Qualifications

• Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience.
• A Master’s degree in a related field may substitute for one (1) year of professional work experience.
• Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.
• Minimum bandwidth of 4.0Mbps for upload and download.
• Familiarity with Department of Veterans Affairs regulations, U.S. Code, and 38 CFR related to educational benefits.
• Strong understanding of higher education policies and procedures.
• Ability to interpret and apply state and federal regulations (e.g., RCWs).
• Excellent organizational skills and attention to detail for compliance and audit requirements.
• Strong communication and interpersonal skills for advising and outreach.
• Ability to work collaboratively across departments and with external agencies.

Requirements

• Experience as a VA Certifying Official or in a similar compliance role (preferred).
• Military service background or prior work with military-affiliated students (preferred).
• Knowledge of financial aid processes and student account processes (preferred).
• Experience in recruitment, marketing, or event planning for higher education (preferred).
• Familiarity with online learning environments and virtual student supports (preferred).

Benefits

• Comprehensive benefits package including paid sick and vacation leave.
• Paid holidays.
• Medical, dental, life, and disability insurance package for employees and dependents.
• Retirement and deferred compensation options.
• Optional supplemental retirement accounts.
• Training and development opportunities.
• Employee tuition waiver.