Role Description This position offers telework opportunities and can be filled anywhere within the State of Texas. The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail, and Internet information received by SWI. The position assesses intakes for determination of priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays, and must be able to work a flexible schedule as needed. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public. Essential Job Functions (EJFs):

• Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports.
• Assesses intake reports for determination of priority, allegation type, and handling.
• Provides assistance to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence.
• Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or neglect of children and abuse, neglect or exploitation to persons 65 years and older or adults with disabilities.
• Provides policy information to the public and other information and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff or outside agency.
• Documents all Information & Referral calls and correspondence received.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Qualifications

• Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults.
• Knowledge of normal child development, the aging process, and family dynamics.
• Skill in interviewing, and in the use of a computer and applicable software.
• Ability to elicit information relative to the determination of the likelihood of abuse/neglect/exploitation.
• Ability to empathize with and provide encouragement to clients and their families.
• Ability to type information into an automated system while conversing with callers over the phone.

Requirements

• Statewide Intake Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.
• Statewide Intake Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist I for 9 months AND have received Statewide Intake Specialist Certification OR currently employed as a Statewide Intake Specialist II OR previous experience as a Statewide Intake Specialist II in Texas Department of Family and Protective Services.
• Statewide Intake Specialist III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist II for 9 months AND received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist III OR previous experience as a Statewide Intake Specialist III in Texas Department of Family and Protective Services.
• Statewide Intake Specialist IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist III for 24 months AND have received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist IV OR previous experience as a Statewide Intake Specialist IV in Texas Department of Family and Protective Services.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs.
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work.
• Optional dental, vision, and life insurance—at rates much lower than most private plans.
• Flexible spending accounts for added tax savings on health and dependent care.
• Employee discounts on things like gym memberships, electronics, and entertainment.
• Eligibility for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.