Role Description The job profile for this position is Pharmacy Technician Senior Representative, which is a Band 2 Professional Career Track Role. This is a full-time work from home position that must reside within the state of Arizona, Massachusetts or Illinois. Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Senior Pharmacy Technicians to join our team. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Senior Pharmacy Technician at Freedom Fertility Pharmacy, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

• Ensure process efficiency – Collaborate with both patients and physicians to coordinate fertility plans and medications.
• Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details.
• Be a team player – Escalate complex claims to the appropriate team for further action.
• Accurately perform data entry tasks and enter prescriptions into our system.
• Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims.
• Juggle multiple tasks without sacrificing attention to detail.
• Participate in special projects and perform other duties as it pertains to specific contract performance.

Qualifications

• High School Diploma, or GED required.
• 1+ years of relevant experience as a Pharmacy Technician.
• Valid National Pharmacy Technician Certification is required.
• Valid Arizona, Massachusetts or Illinois state Pharmacy Technician license is required.
• 1+ year(s) of call center experience preferred.
• Microsoft Office proficiency and data entry skills.
• Exceptional attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Ability to multitask in both PC/Phone related tasks.
• Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.
• Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.

Requirements

• Ability to work a shift between 8:00am - 9:00pm Eastern time including rotating Weekends (to include both Saturday and Sunday):
• 8:00am - 4:30pm Eastern time
• 9:00am - 5:30pm Eastern time
• 10:30am - 7:00pm Eastern time
• 11:30am - 8:00pm Eastern time
• 12:30pm - 9:00pm Eastern time
• Training Schedule: Monday - Friday 9:00am - 5:00pm, Eastern Time for 5-8 weeks.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture – bring your whole self to work every day!