Role Description The Scheduling and Appointment Management Coordinator is a supportive role within the Assistant Coordinator team working closely with the care coordination teams and reporting directly to the Vice President, Serefin Health. Acts as a supportive member working with the scheduling program leads, program management team, care coordinators, and families to ensure the timely management of appointments. This position is dynamic in nature and will require an empathetic and dedicated team player who demonstrates creativity and innovation, while also being caring, motivational, and dedicated.

Key Responsibilities

• Support the coordination, scheduling, and ongoing management of care appointments with families and clients, including oversight of translation and interpretation services.
• Work closely with the program managers to ensure the scheduling practices and protocols are sustained for care coordinators and families.
• Leverage smart technology to ensure all appointments are properly scheduled and care coordinator’s time optimized.
• Accountable for managing and confirming all appointments handled are properly managed.
• Provide assistance with staff training, education gaps, and on-the-moment support as it relates to the scheduling and appointment management, as needed.
• Assist with developing supporting documents and tools along with developing standardized protocols and policies and procedures as it relates to appointment management.
• Support the organization’s operational goals including other aspects of the business.

Qualifications

• Bachelor’s Degree with experience working in a related discipline including providing support to families of children with ASD and/or developmental disabilities with basic understanding of the OAP. An equivalent combination of education and similar experience will be considered.
• Sound understanding of issues faced by people with autism, intellectual or developmental disabilities.
• Fluency in written and oral English is required and French is strongly preferred.
• Good understanding of Microsoft Office, especially Word, PowerPoint, Excel, and Teams along with other software required.
• Excellent verbal and written communication skills.
• Displays ability to navigate through complex relationships, information, and issues, and find solutions.
• Demonstrated commitment to principles of social justice, diversity, equity, inclusion, and cultural competence.
• Proven, strong problem-solving and conflict resolution skills.
• Demonstrated analytical, organizational, and conceptual skills.
• Strong work ethic, integrity, and accountability with an excellent attendance record.
• Self-directed, courageous, and highly motivated.
• Reliable and flexible individual to work as part of a diverse team.