Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for:

• Supporting patients with real-time health monitoring.
• Responding to alerts and delivering timely life-improving interventions.
• Educating and empowering patients through ongoing care.

Key Responsibilities:

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
• Handle inbound phone calls and route appropriately based on clinical urgency.
• Route non-clinical inbound calls to the appropriate departments across the company.
• Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated.
• Collaborate with providers to coordinate timely and effective patient care.
• Perform monthly wellness assessments and complete comprehensive chart reviews.
• Accurately document all patient interactions in our clinical platform in real time.
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• Active LVN/LPN license required.
• Proficient with computers, EMRs, and telehealth tools.
• Strong communication and organizational skills.
• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).

Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.

Schedule

• This position operates on a 4-day work week structure, consisting of 10-hour shifts.
• Must be available to work rotating holidays throughout the year.
• Requires mandatory coverage of a minimum of two (2) weekends per month.

Training Requirements

• All new hires must complete a comprehensive training program.
• Duration: Five weeks.
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay of $24-$26 per hour.
• Shift Differentials:
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET.
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET.
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Additional Compensation:
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance.
• Benefits Include:
• 11 Paid Company Holidays annually.
• Paid Time Off (PTO).
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.