Role Description This position is for a full-time, remote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth. We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center. The schedule is 10 x 4 and every other weekend. Please see hours below:

• 7:45am - 6:15pm ET
• 12:45pm - 11:15pm ET

An active compact unencumbered RN license is required for this position. We have a variety of shifts available, which will be determined during the interview process. Working every other weekend is required. The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.

Responsibilities

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
• Document within EMR
• Follow and apply clinically validated triage protocols
• Ensure the highest quality customer service for patients and providers
• Complete basic nursing responsibilities, outpatient testing, medications, etc.
• Troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

Qualifications

• 2+ years of clinical hospital experience; within the ICU or ER highly preferred
• An active compact unencumbered RN license
• Minimum of Associates Degree in Nursing (ADN)
• Bilingual and able to communicate in both English and Spanish is a major plus
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills

Requirements

• For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $33.00 - $36.00 per hour plus shift differentials.
• Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
• The range listed only applies to Colorado, Nevada, and New York.

Benefits

• Work alongside passionate, talented and mission-driven professionals
• Encouragement to shape your job, stretch your skills and drive the company’s future
• Be part of a remote-first, dynamic and tight-knit team
• Opportunity to be an industry innovator making a positive impact on people’s lives

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