Role Description The Genetic Counseling Assistant I (GCAI) may support any number of functions including but not limited to the daily execution of genetic test order review, hold review and management, and provision of support to the patient counseling team. Responsibilities include:

• Evaluating test appropriateness
• Resolving order issues
• Facilitating test setup in alignment with established protocols
• Coordination of care for patients undergoing genetic counseling

With a focus on operational accuracy, client communication, and system fluency, the role contributes to efficient test utilization and supports the genetic counseling services provided by the laboratory. The GCAI collaborates closely with genetic counselors and supervisory staff to escalate complex cases and maintain procedural consistency across platforms and client interactions. Shift: Tuesday - Saturday, 8:00am - 4:30pm ET.

Qualifications

• Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field.
• Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications.
• Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.
• Foundational knowledge about Genetic Counseling Assistance is preferred but not required.

Requirements

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
• Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
• Meet or exceed productivity standards as assigned by the team lead.
• Perform other duties as assigned to support the team or department.
• Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
• Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
• Accurately document order details and updates into internal systems to support downstream test processing.
• Identify issues and place tests on hold for downstream processing.
• Notify clients of issues, explain discrepant or missing information, and document resolution steps.
• Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
• Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
• Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
• Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Stock Purchase Plan
• Employee Discounts
• Voluntary benefits
• Programs for parents and parents-to-be
• Expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.