Role Description This is a remote position. Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations. This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently.

Key Responsibilities

• Scheduling & Calendar Management
• Manage and maintain the clinic’s appointment schedules
• Schedule new and returning patients efficiently
• Handle appointment confirmations, cancellations, and rescheduling
• Ensure schedules are optimized and appointment slots are filled
• Coordinate with providers to align availability and patient needs
• Patient Communication & Front Desk Support
• Answer inbound calls and respond to patient inquiries
• Communicate clearly and professionally with patients via phone and email
• Provide information about services, scheduling, and next steps
• Deliver a warm, friendly, and welcoming experience to all patients
• Administrative Support
• Maintain accurate patient records and scheduling information
• Assist with data entry and documentation as needed
• Collaborate with the admin team and physical therapists to support clinic operations
• Proactively identify and help resolve scheduling or workflow issues
• Tools & Systems
• Gmail
• Google Meet
• Google Drive
• Microsoft Excel / Google Sheets
• PROMPT EMR (preferred, but not required)

Qualifications

• Prior experience in scheduling within a medical or healthcare setting
• Excellent verbal and written English communication skills
• Strong phone presence—clear, confident, and professional
• Highly organized with strong attention to detail
• Proactive mindset with strong problem-solving skills
• Ability to work collaboratively with a remote team
• Positive, energetic, and team-oriented attitude

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.