Role Description The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives. This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns. Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts.

• Participation in Fraud Team area-related projects.
• Training/education of credit union members and employees on fraud-related topics.

Qualifications

• Associates Degree preferred; high school diploma or equivalent required.
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Requirements

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• Primarily work from home setting.
• Sedentary role.
• Travel to other branches or locations required as needed.

Benefits

• Remote/Work From Home Available.
• Medical/Dental/Vision Insurance.
• Employee discount on loans.
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off: 15 days/year & over 10 Paid Holidays.
• Paid Volunteer Days: Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K): Grow matches up to 8% for team members.
• Growth Potential: In-house training department dedicated to helping our team members reach their maximum potential.