Role Description

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Maintain detailed and current knowledge of the company's products and services
• Handle customer inquiries and complaints

Qualifications

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Have a quiet place to work without noise or distractions

Requirements

• Be a United States resident
• Must be 18 years of age or older
• High School Diploma or Equivalent
• Pass Background Check
• Pass Drug Screening
• Bilingual in Spanish
• Desktop/Laptop with Windows 10 or higher
• USB Noise Canceling Headset
• Hardwired to Internet
• Smartphone

Benefits

• Competitive pay (based on experience and performance)
• Semi-Monthly pay schedule — paid on the 13th and 27th of each month
• Flexible work-from-home environment
• Paid training and support
• Supportive and team-oriented work culture
• Opportunities for growth and advancement
• Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)