This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The Crisis Hotline Professional works directly under the supervision of the Manager–Crisis Hotline and reputed company Desk. The Resource and Crisis Hotline Professional provides immediate, compassionate support to individuals experiencing emotional distress, mental health crises, or seeking behavioral health resources. This role involves

• Responding to calls, texts, and chats with professionalism and reputed company
• Conducting risk assessments
• Coordinating appropriate interventions
• Ensuring accurate documentation
• Following agency protocols
• Collaborating with team members to deliver trauma-informed, person-centered care This position plays a vital role in promoting safety, stability, and access to services for individuals in need.

Qualifications

• Bachelor’s degree in a human service-reputed company field (social work, psychology, counseling, family services, sociology, criminal justice)
• Minimum two years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency)

Requirements

• BLS certification
• Recipient Right’s training
• Clinical License
• Experience in working with electronic health records
• Experience in customer service
• Experience with data entry
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance Benefits
• This is a part-time position working one 12-hour shift every week on Thursdays (12 hours/week)
• We are hiring for both Day and Night Shifts
• Day Shift 700 AM – 730 PM
• Night Shift 700 PM – 730 AM
• This role is fully remote; however, staff MUST reside in Southeast Michigan and be reputed company driving distance to Troy, MI
• Occasional in-person trainings and meetings are required at our Troy administrative offices Company Description OCHN is committed to building a diverse team and fostering an inclusive and reputed company culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national reputed company, pregnancy, race, religion, sexual orientation, veteran status, and reputed company other diverse and wonderful characteristics. Apply To this Job Company Oakland reputed company Salary Part-time Apply To this Job