Role Description We are looking for an experienced Moderator with experience in child trust and safety to join our remote team. As a member of this project, you will:

• Monitor & moderate social feeds for issues raised by the public.
• Respond where appropriate using pre-approved text.
• Escalate issues to our client's security where appropriate.

Project Hours (All Times Pacific):

• Monday: 6am-10am PT
• Tuesday to Friday: 6am-11am
• Saturday & Sunday: 6am-2pm

Commitment: 20 hours per week for 90 days. Orientation Begins: TBD Language: English

Qualifications

• Experience moderating user-created projects and live-streamed content to determine the level of safety.
• Focused on the task ahead.
• Comfortable with the possibility of viewing extreme or disturbing content.
• Experience with child trust and safety.
• Understanding of high-level child safety processes.
• Experience with Zendesk is a plus.

Requirements

• Take your time and ensure your application is thorough and grammatically correct.

Benefits

• Hourly Rate: To be discussed in the interview phase.

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for:

• Customer support
• Content moderation
• Trust and safety
• Community management
• Social media services

We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, and Tourism Ireland. We support over 50 languages in more than 90 countries. We’re primarily a remote company. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. This advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.