Role Description A growing, multi-location U.S.-based company in the home improvement industry is seeking a reliable After-Hours Receptionist / Virtual Assistant to support incoming calls and light administrative tasks outside of standard business hours. This role is ideal for someone who is confident on the phone, highly organized, and comfortable working independently during quieter evening shifts.

Key Responsibilities

• Call Handling & Reception
• Answer incoming calls professionally and confidently
• Follow a structured decision tree to direct or assist callers
• Route calls to the correct department or take accurate messages
• Maintain a friendly, polished, and helpful tone at all times
• Administrative Support
• Log call details and update internal systems
• Input customer information into CRM (e.g. Buildertrend or similar)
• Assist with basic data entry and admin tasks during quieter periods
• Support overflow admin tasks from the daytime EA when needed

Qualifications

• 3+ years experience in a client-facing / phone-based role
• Excellent spoken English (clear, neutral accent is important)
• Strong communication and listening skills
• Comfortable following structured processes (decision trees, scripts)
• High level of reliability and ability to work independently

Requirements

• Technical
• Experience with CRM systems (or ability to learn quickly)
• Basic admin tools (Google Workspace / Excel)
• Comfortable logging and organizing information accurately
• Nice to Have
• Experience as a receptionist or call handler
• Exposure to construction, home services, or similar industries
• Experience with Buildertrend or similar CRM systems
• Previous remote work experience

Working Style

• Independent and self-managed
• Calm under pressure (even if calls stack up)
• Detail-oriented when capturing information
• Professional but warm on the phone
• Part-time: 10–20 hours/week
• Timezone: EST (strict)
• Coverage role: Supporting gaps when main EA is offline
• Primary: 6 PM – 8 PM EST
• Days: Tuesday–Saturday (flexible rotation possible)

Benefits

• $700 - $800 a month
• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM