Role Description Join our team of talented, mission-driven individuals who are eager to help the children and schools that need it the most. With locations in San Diego, Orange, Los Angeles, Riverside, and Contra Costa Counties, Verbal Behavior Associates (VBA) partners with 20+ school districts to provide ABA therapy. We're continually expanding as the need for language services grows. Your role at VBA: As a Medical Scheduling Coordinator, you will create and coordinate weekly schedules for our therapists and clients, matching them together based on location and therapy needs. If you have high-volume scheduling experience and enjoy ‘putting the pieces of the puzzle together’, you’ll thrive in this role. You’ll make an impact by:

• Ensuring clients are scheduled with the appropriate therapist and at the correct location, based on both parties’ weekly availability and staffing needs
• Entering client and staff availability within our scheduling software platform, modifying and updating schedules as necessary
• Providing schedule updates with families and staff as needed via phone, text and/or email
• Communicating with insurance companies regarding client benefits as needed
• Evaluating current and future staffing needs, frequently checking in with VBA’s recruiting team regarding these needs
• Tracking and reporting on critical department and organizational metrics
• Completing special projects and other duties as assigned
• Playing an essential role in helping kids with autism receive life-changing therapy services

Requirements

• 2+ years of scheduling experience (ABA scheduling is highly desired, but not required!)
• Fluent in Spanish, with ability to speak with Spanish-speaking families over the phone regarding their schedules and session updates
• Excellent interpersonal, customer service, written, and verbal communication skills
• Detail-oriented, with exceptional organizational skills and ability to juggle multiple responsibilities and deliver accurate results while consistently meeting deadlines
• Proficiency in Excel and Google Suite, and easily able to learn new software systems
• Availability to work an 8-hour time period between our business hours: 700am - 5:00pm PST

Benefits

• 100% remote work environment, with individualized, one-on-one training
• Competitive wages, with opportunity for pay increases and career advancement
• Paid Time/Sick Time Off
• Medical, Dental & Vision Coverage, with Flexible Spending Account
• Life Insurance
• 401k with company match