About the position This is a remote position based in the United States, working as an Independent Contractor (1099) for Wisdo, a part of Talkspace. The role focuses on improving the health coaching program through continuous improvement, coach training and quality assurance, and member experience optimization. The company's mission is to make quality mental healthcare accessible to everyone.

Responsibilities

• Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
• Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
• Identify operational gaps and implement approved process improvements to enhance participation and experience.
• Onboard and train new coaches.
• Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
• Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
• Provide ongoing performance feedback and coaching support to health coaches as needed.
• Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
• Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
• Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
• Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.

Requirements

• National Board Certified Health and Wellness Coach (required)
• Strong communication and interpersonal skills
• Comfortable working independently in a remote environment

Benefits

• Pay transparency