Job Description:

• Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
• Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
• Identify operational gaps and implement approved process improvements to enhance participation and experience.
• Onboard and train new coaches.
• Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
• Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
• Provide ongoing performance feedback and coaching support to health coaches as needed.
• Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
• Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
• Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
• Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.

Requirements:

• National Board Certified Health and Wellness Coach (required)
• Strong communication and interpersonal skills
• Comfortable working independently in a remote environment

Benefits:

• Professional development opportunities
• Flexible work arrangements