Job Description:

• Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.
• Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
• Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.
• Own the Collections and Recoveries budget and maximize return on operational expenses.
• Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
• Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

Requirements:

• 5+ years of experience in collections and recoveries in the consumer finance industry.
• Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.
• Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
• Excellent analytical and problem-solving skills.
• Strong communication, influencing and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs