Important IT company At the Latin American level, growth requires: HANA DB Admin We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.

Key Responsibilities

Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs. Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management. Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation. Track and report SLA/KPI metrics; ensure compliance with ITIL best practices. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. Key activities HANA Database and ASE Sybase Update database software, DMM Table partitioning Maintain system parameter Manage hana replication Install ODBC Backup/ restore Required Skills & Competencies Hands-on experience in HANA and Sybase database operations. Experience in managed service delivery and global support environments. Familiarity with ITIL processes and SLA/KPI tracking. Excellent troubleshooting, documentation, and communication skills. ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated). If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC. Job type: Remote. Location: Mexico Salary: $85,000 gross Benefits: Excellent superior benefits.