About the position The SMB Ads team is responsible for helping businesses discover, adopt, and grow with OpenAI's advertising solutions. As we scale globally, we are building a high-performing sales organization that combines world-class talent, operational excellence, and AI-native ways of working to serve businesses of all sizes. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, and external partners to build scalable systems that drive customer acquisition, revenue growth, and exceptional customer experiences. We are hiring a Global Vendor Manager to build and scale the vendor operating model that powers our SMB Ads business globally. This is not a traditional vendor management role focused on maintaining existing processes. We are looking for a builder who can design, launch, and scale a world-class vendor program across multiple sales motions, regions, and partner sites. You will own performance, governance, forecasting, quality, capacity planning, and operational excellence across our outsourced sales ecosystem. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, RevOps, Finance, Enablement, Product, Program Management, and external vendor leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale.

Responsibilities

• Building and scaling the global vendor program for SMB Ads, including operating models, governance structures, and performance management frameworks
• Driving attainment across revenue, pipeline, advertiser acquisition, productivity, and quality metrics
• Leading business reviews and executive governance forums with vendor partners and internal stakeholders
• Developing scorecards, forecasting processes, and inspection mechanisms that surface risks and drive accountability
• Improving sales quality through playbooks, QA frameworks, performance analysis, and operational best practices
• Partnering with RevOps, Enablement, Product, and Program teams to ensure readiness for new products, motions, and market expansions
• Building capacity and workforce plans aligned to business growth and demand forecasts
• Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and seller productivity

Requirements

• 8+ years of experience leading outsourced sales, vendor operations, or commercial operations organizations
• Must have previous experience working in Ads in addition to high-growth environments like SaaS, software, marketplaces, or scaled revenue organizations
• A track record of building operating models, governance mechanisms, and performance management systems from the ground up
• Strong understanding of sales funnel metrics, forecasting, pipeline management, and operational excellence
• The ability to influence senior internal and external stakeholders through data-driven decision making, sound judgment, and executive communication
• Experience identifying systemic operational challenges and driving cross-functional solutions that improve business performance
• Strong analytical and operational rigor, with experience managing complex global programs across multiple teams or regions
• A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes

Benefits

• Relocation assistance