Job Description:

• The role as a Software Sales Manager and is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth.
• Manage customer relationships and adoption.
• Provide frontline sales leadership, coaching, and performance oversight for the sales/account management business functions.
• Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets.
• Drive predictable revenue growth through effective pipeline management, forecasting, and execution.
• Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance.
• Develop and maintain strong relationships with key Customer Stakeholders, ensuring a deep understanding of their business objectives, challenges, and success criteria.
• Develop talent pipelines and succession plans to support organizational growth.
• Monitor pipeline health, opportunity progression, sales cycle effectiveness, and forecast accuracy across the organization.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 7+ years in SaaS direct sales leadership and customer success in life sciences/pharmaceutical regulatory industries.
• Customer-centric attitude with a passion for helping customers succeed and delivering exceptional service.
• Strong learning mindset with ability to deeply understand software and pharmaceutical regulatory environments.
• Organizational skills with strong time management and prioritization abilities.
• Excellent written and verbal communication skills.
• Technical proficiency with CRM systems, data analysis tools, and new technologies.
• Knowledge of eQMS market and regulatory/compliance frameworks for life sciences is a plus.
• Prior experience in coaching, mentoring, or leading sales/account teams is strongly preferred.

Benefits:

• Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
• Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
• 401(k) and 401(k) matching
• PTO, Sick Time, and Paid Holidays
• Education Assistance
• Pet Insurance
• Discounted rate at Anytime Fitness