Job Description:

• Owning the global post-sale customer journey (onboarding → adoption → retention)
• Leading QBRs / EBRs with executive stakeholders
• Building and executing outcome-based Success Plans
• Driving adoption and aligning to measurable KPIs
• Monitoring customer health and mitigating risks
• Partnering with Sales, Services, Support, and Product
• Elevating customer feedback into product and roadmap discussions

Requirements:

• 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
• Experience managing enterprise/global accounts
• Proven experience leading QBRs / EBRs with executives
• Demonstrated ability to drive cross-functional alignment without authority
• Experience with CRM/CS tools (Salesforce, Gainsight)

Benefits:

• Health, dental, vision, and 401(k) with match starting Day 1!
• Flexible working hours in a US Remote environment
• Comprehensive health benefits to support you and your family
• Professional onboarding and continuous learning opportunities
• A highly collaborative, global team environment
• Clear career growth and development pathways