Company Description

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC!

Job Description

Responsibilities:

Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements Resolve customer issues and provide efficient, effective solutions in accordance with established protocols Document all customer interactions and maintain accurate records within the support management system Identify and escalate complex issues to appropriate departments or senior personnel following established procedures Follow up with customers to confirm complete resolution of reported concerns Maintain professional demeanor while managing multiple concurrent customer requests Uphold professional standards within the team and share best practices with colleagues Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores Provide management with documented feedback on recurring customer concerns and product improvement recommendations

Qualifications

Required:

Fluent proficiency in German (written and spoken); English language proficiency is advantageous Demonstrated professional experience in customer support or customer service operations Strong communication and interpersonal skills with the ability to maintain composure under pressure Excellent problem-solving capabilities and meticulous attention to detail Proficiency with computer systems and Customer Relationship Management (CRM) platforms Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment Demonstrated empathy and patience in customer interactions High school diploma or equivalent qualification.

Preferred:

Professional experience with ticketing systems or established knowledge of customer support best practices Additional language competencies, including English or other European languages. Additional Information Schedule 9:00 - 21:30 (8 hours rotational shift), Work remotely Time Type: Full time