About the position The Dispatcher I plays a critical role in ensuring the safe and efficient coordination of field operations by managing the assignment and distribution of work orders. This role is responsible for dispatching both company-initiated and customer-generated requests, including high-priority emergency situations such as gas leaks, gas odors, damaged lines, fires, and explosions. By accurately prioritizing and assigning tasks to appropriate field personnel, the Dispatcher I ensures timely response and adherence to company standards, as well as compliance with state utility commission and federal regulatory requirements. This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location.

Responsibilities

• Respond to and process emergency calls from 911 and Enbridge customers, creating and dispatching priority work orders to field personnel.
• Coordinate communication between customers, field teams, and internal departments.
• Prepare and manage daily workload distribution, ensuring timely assignment of service orders by priority and scheduling needs.
• Maintain accurate reports, logs, and on-call personnel records.
• Monitor ongoing work with field supervisors, adjusting assignments, scheduling overtime, and balancing workloads as needed.
• Manage escalation notifications and communicate critical incidents to management and operations teams.
• Perform additional duties as assigned to support operational efficiency.

Requirements

• Completed high school or equivalent (i.e. GED).
• 1-2 years' directly-related experience (Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).
• Familiarity of common office software and equipment.

Nice-to-haves

• Bachelor’s or Associate's Degree
• 2+ years experience Dispatch/Call Center experience
• Two-way radio and dispatching equipment/code experience
• Typing experience (25 wpm).
• Certified Emergency Number Professional (ENP).
• Certified Emergency Medical Dispatcher (EMD).
• Working knowledge of typical systems and applications in a dispatch environment.

Benefits

• Inclusion
• Equal Opportunity Employer
• Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].