Job Description:

• Swan is seeking an analytical and detail-oriented Fraud & Risk Analyst to join its Payments Risk team. This role is fundamental to protecting Swan and our clients from financial crime and security threats.
• Conduct daily reviews of user accounts and transactions flagged for suspicious activity by our monitoring systems.
• Perform thorough investigations into fraud alerts, account takeovers, and other security incidents to determine root causes, assess risk, and take decisive action.
• Proactively identify and mitigate financial losses resulting from payment reversals, unauthorized transfers, and other fraudulent activities.
• Identify gaps in current fraud detection and prevention processes and contribute ideas to enhance our tools, rules, and workflows.
• Work closely with our Client Services, Product, Security, and Engineering teams to share findings, resolve complex cases, and strengthen Swan’s overall risk posture.

Requirements:

• 3+ years of experience in a relevant field such as fraud prevention, client services, trust & safety, or administrative processing in a fintech setting
• A reliable and consistent work ethic, with the ability to independently manage and prioritize a daily case load
• Exceptional attention to detail and strong analytical and problem-solving skills
• Excellent written communication skills for documenting case findings and collaborating effectively with internal teams
• Comfortable working independently in a remote-first environment using tools like Slack
• Experience working at a fintech, banking, investing, or Bitcoin company, preferred
• Proficiency with data analysis tools (e.g., Excel/Google Sheets, SQL) to identify trends and patterns, preferred
• Familiarity with ACH, wire transfers, and associated fraud vectors, preferred
• Must be able to work within standard US business hours

Benefits:

• Compensation for this role will be based on location and experience, and may include base salary, equity, benefits
• Remote pay range (based on location and experience)
• $60,000 – $90,000 USD

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