About the position Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Field Remote Medical Assistant provides clinical and administrative support and works closely with clinicians to administer medical services. Responsible for assisting clinicians in the examination and treatment of patients under the direction of the Physician, PA or Nurse Practitioner.

Responsibilities

• Provides Front Office support: Greets patients in a friendly, service-oriented manner in compliance with Alignment policies and workflows. Oversees patient check in by ensuring medical records/charts have been pulled, patient data is current, appropriate paperwork is in order, and charts are reviewed/prepared. Oversees patient check out by scheduling follow up appointments, collecting co-payment if applicable, ensuring paperwork is complete. Schedules and confirms patient appointments. Reconciles co-payments at the end of each day.
• Provides Back Office Support: Rooms and interviews patients measures vital signs and records reason for visit.
• Explains procedures, performs treatments, and administers prescribed medication.

Requirements

• 1 year Customer Service experience required.
• High School Diploma or GED.
• Medical Assistant from an accredited school of training required.
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors.
• Ability to perform mathematical calculations and calculate simple statistics correctly.
• Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• MA Certification.

Nice-to-haves

• 2 years’ experience as a working medical assistant preferred.
• Experience working with Medicare population preferred.
• Bi-lingual (English/Spanish) preferred, but not required.

Benefits

• Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.