The Role This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties: Duties: Operations & Coordination Coordinate with internal teams and external vendors to support property management operations Schedule and oversee inspections, repairs, and maintenance activities Ensure timely execution of service-related tasks Manage and support occupancy-related processes Conduct follow-ups on inspections and occupancy checks Ensure timely progression and completion of occupancy workflows Vendor Management Coordinate with vendors to schedule services and maintain workflow efficiency Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs) Escalate vendor-related issues to leadership as needed to ensure timely resolution Compliance & Auditing Support leadership with regulatory and routine audits Ensure adherence to operational compliance standards Review, research, and take action on audit exceptions Address discrepancies such as lockbox and inspection exceptions Systems & Data Management Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system Document progress, updates, and task completion Utilize reporting tools to monitor operational performance Ensure alignment between turn timelines and system updates Communication & Support Communicate with vendors, residents, and internal teams via Zendesk Provide timely updates and ensure cross-functional alignment Review and approve minor estimates for recurring services in accordance with guidelines Monitor assigned tasks and ensure timely completion and proper closure

Requirements

High school diploma or equivalent 2 to 3 years experience using property management software or other CRM tools Customer service mindset Strong communication and organizational skills Ability to prioritize and manage multiple tasks Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.) Prior experience in dispatching or coordinating maintenance work is preferred Prior experience with regulatory audits preferred Prior experience with basic analytics and/or report interpretation preferred