Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health? It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health. At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors: Keep customers front and center in all of our work Be accountable and deliver on commitments Drive continuous improvement Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment You will provide remote and on-site customer training and applications support, facilitate instrument sales by conducting technical seminars and product demonstrations, managing customer sites with the goal of maximizing use of the Standard BioTools CyTOF® Mass Cytometry platforms in the field. If you enjoy bringing new technologies to market, embracing challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you. Essential duties: · Conduct on-site and in-house customer training courses. · Provide phone, email and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis. · Assist in the creation and review of technical materials (manuals, application notes, presentations). · Provide technical sales support by conducting applications-based seminars and product demonstrations. · Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the CyTOF®. · Conduct new product evaluation/testing with R&D and beta test sites. · Provide constructive personal and customer feedback to R&D team. · Create and maintain support information in the company enterprise database. · Communicate project status, issues to management, users and staff. Candidate Specification: · M.S. in life sciences is required. Ph.D. and strong immunology background preferred. · 3-5 years of hands-on experience in biochemistry, or cell biology lab is required. · Previous experience in field applications support is desired. · Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass cytometry platforms. · High level bioinformatics skills are highly desirable. · Proficient in Microsoft suite, with excellent organizational skills and technical writing ability. · Able to travel at least 60% of the time, with the assigned territory, and wider EMEA region where required. · Strong communication skills and experience delivering scientific presentations. · Commitment to customer service. · Independent thinker with excellent problem solving and interpersonal skills. Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume! Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.