What you will do: Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company. How you will make an impact: Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat. Provide timely and accurate responses to level 1 questions. Efficiently resolve agent issues, providing solutions that enhance their overall experience. Escalate complex issues to the relevant departments or senior staff as needed. Knowledge of joining application, onboarding process, and all eXp tools and resources Support all departments in addressing their Level 1 inquiries Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings. Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents. How you will grab our attention: High school diploma required or equivalent years of applicable experience 0-2 years experience Real Estate experience strongly preferred Excellent written and verbal communication skills Excellent organizational skills Strong knowledge of Microsoft Office/Google Suite Real Estate experience preferred Excellent written and verbal communication skills Problem Solving Skills 2+ years in the Customer Service industry If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: Fully remote environment Company provided equipment EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local, state or local law.