Introduction to Better Health Better Health is a pioneering medical provider that is revolutionizing the way people with chronic conditions live and age at home. By combining peer support, education, and home delivery of medical supplies into an end-to-end digital care solution, we empower our members to take control of their health and thrive in the comfort of their own homes. Our mission is to make a meaningful difference in the lives of our patients, and we are seeking a highly motivated and detail-oriented Lead Processing Agent to join our dynamic team. Role Overview We are looking for an experienced Lead Processing Agent to play a pivotal role in receiving and processing priority referrals from healthcare provider offices. As a critical member of our white-glove Provider Success team, you will work directly with health systems and provider offices to manage referrals, ensuring speed and service excellence. If you have a passion for delivering exceptional patient care and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage inbound referrals, including receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.
• Perform error-free data entry, including demographics, insurance, and condition information, and notify Provider Success Coordinators upon receiving referrals.
• Conduct medical record reviews and complete insurance verification tickets, verifying insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls.
• Answer inbound patient and provider phone calls, providing empathy, compassion, and genuine care for our patients with chronic conditions.
• Demonstrate excellent communication and task management skills, quickly and professionally communicating with patients, providers, and internal colleagues via instant messaging, email, and phone calls.

Essential Qualifications

• Prior experience working in a medical office or healthcare startup, with a strong understanding of medical records management and insurance verification processes.
• Excellent communication skills, including email, Slack, and phone, with the ability to communicate complex information in a clear and concise manner.
• Proficiency in bolthires Suite, including Gmail and bolthires Sheets, with the ability to learn new software and systems quickly.
• A teamwork and collaborative attitude, with a strong desire to work in a dynamic and fast-paced environment.

Preferred Qualifications

• Prior experience in insurance verification, with a strong understanding of insurance benefits and coverage for durable medical equipment (DME).
• Prior experience in medical record management or collection, with a strong attention to detail and ability to maintain accurate and up-to-date records.
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Attention to detail:

The ability to maintain accurate and up-to-date records, with a strong attention to detail and ability to identify and correct errors.

• Communication skills: Excellent communication skills, including email, Slack, and phone, with the ability to communicate complex information in a clear and concise manner.
• Time management:

The ability to prioritize tasks and manage time effectively, with a strong ability to meet deadlines and deliver results in a fast-paced environment.

• Teamwork and collaboration: A teamwork and collaborative attitude, with a strong desire to work in a dynamic and fast-paced environment and contribute to the success of the team.

Career Growth

Opportunities and Learning Benefits At Better Health, we are committed to the growth and development of our team members. As a Lead Processing Agent, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development: Opportunities for professional development and growth, including training and education programs to help you develop new skills and advance your career.
• Mentorship: Mentorship and coaching from experienced team members, with a strong focus on supporting your growth and development.
• Cross-functional training: Opportunities for cross-functional training and development, with the ability to learn new skills and gain experience in different areas of the business.

Work Environment and Company Culture

At Better Health, we are proud of our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. As a remote team, we are committed to creating a virtual work environment that is engaging, inclusive, and fun, with a range of benefits and perks to support your well-being and success.

• Remote work:

The ability to w