Are you a customer service enthusiast with a passion for HR and benefits expertise? Do you thrive in a fast-paced, structured environment and enjoy helping others? If so, we invite you to join careerzynith's dynamic team as a Remote HR & Benefits Customer Support Representative (CSR). As a key member of our HR & Benefits support team, you will play a vital role in delivering exceptional customer service to employees and former employees, while also contributing to the growth and success of our organization.

About careerzynith

careerzynith is a leading provider of innovative workforce management solutions, dedicated to helping businesses thrive in an ever-changing landscape. With a rich history spanning over 30 years, we have established ourselves as a trusted partner in the industry, renowned for our expertise, professionalism, and commitment to excellence. Our team of experienced professionals is passionate about delivering strategic solutions that meet the unique needs of our clients and candidates.

Key Details

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Training Schedule:

Monday–Friday, 8:30 AM – 5:30 PM CST (through October 31, 2025)

Work Schedule:

Monday–Friday, between 8:00 AM – 9:00 PM CST (final shift assigned before training ends)

Pay Rate:

$17.00/hr.

Location:

Remote – Must reside within 25 miles or a 45-minute commute of Nashville, TN 37214

Equipment Provided:

All necessary equipment, including laptop, monitor, headset, cables, mouse, and keyboard

What You'll Do

As a Remote HR & Benefits Customer Support Representative (CSR), you will be responsible for:

• Responding to incoming calls and emails from employees and former employees in a professional and empathetic manner
• Resolving HR and benefits-related inquiries with accuracy and efficiency
• Applying and explaining policies, tracking and following up on transactions
• Escalating recurring issues to Technical Analysts and Team Managers
• Maintaining confidentiality and adhering to all data privacy regulations
• Remaining flexible during high-volume periods and completing all required training

What You Bring

To succeed in this role, you will need to possess:

• A high school diploma or GED
• Minimum 6 months of call center or benefits-related experience
• Excellent communication, multitasking, and time management skills
• A reliable, quiet home workspace that passes inspection
• A commitment to full attendance during training
• Bilingual skills are a plus

Technical Requirements

To ensure a seamless and efficient work experience, you will need to meet the following technical requirements:

• Internet speed: Minimum 25 Mbps download / 10 Mbps upload / Ping ≤ 175
• Must be hardwired to a router (Wi-Fi, 5G, or hotspots not permitted)
• Speed test screenshot from Google Fiber Speed Test required
• Visual inspection of workspace prior to start

What We Provide

As a valued member of our team, you can expect:

• All necessary equipment, including laptop, monitor, headset, cables, mouse, and keyboard
• Pre-start tech setup session with onboarding team
• Paid training in a supportive, remote team environment
• Opportunities for growth in HR and benefits support

Why Join careerzynith?

At careerzynith, we value professionalism, empathy, and excellence. We offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Remote HR & Benefits Customer Support Representative (CSR), you will have the opportunity to:

• Develop your skills and expertise in HR and benefits support
• Work with a talented team of professionals who share your passion for delivering exceptional customer service
• Contribute to the growth and success of our organization
• Enjoy a competitive compensation package and comprehensive benefits

Apply Today

If you are a motivated and customer-focused individual with a passion for HR and benefits expertise, we invite you to apply for this exciting opportunity. Join careerzynith's dynamic team and start your journey today!

Equal Opportunity Employer

careerzynith is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Apply for this job