At careerzynith, we're on a mission to revolutionize the sports equipment industry by delivering high-quality products to fitness enthusiasts worldwide. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our vibrant remote team. If you're passionate about e-commerce and possess the necessary skills to drive success, we'd love to hear from you.

About careerzynith

careerzynith is a dynamic and innovative company committed to delivering exceptional customer experiences. Our team is passionate about fitness and sports, and we're dedicated to providing high-quality products that meet the needs of our customers. With a strong presence in the UK, EU, and USA, we're expanding rapidly and seeking talented individuals to join our team.

Job Overview

As an E-commerce Customer Service Assistant at careerzynith, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.

• Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
• Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
• Other Opportunities: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.

Requirements

* Experience: Proven experience with Amazon Seller Central and Shopify platforms.

• Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
• Remote Work: Experience working remotely and managing tasks independently.

Why You'll Love Working with careerzynith

* Growth Opportunity: Join a fast-growing company in the sports equipment industry.

• Skill Development: Enhance your skills in a dynamic and supportive environment.
• Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
• Innovation: Be part of a team that values creativity and continuous improvement.
• Future Opportunities: As a growing company, there are many opportunities to expand the role and grow with us.

Additional Information

* Project Length: Long-term engagement with a flexible starting period.

• Availability: Must be available between 1 PM - 6 PM GMT (UK).
• Weekends: Not required, however scope for extra hours if desired.
• Speed to Hire: Immediate.

If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we encourage you to apply now. Join careerzynith and contribute to our exciting growth journey!

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply for this job