Join careerzynith, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Are you looking for a career change with a company that earns prestigious awards for being one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth? Do you want to reimagine your career journey and develop friendships that last a lifetime? Then an Experienced Customer Service Representative – Healthcare Remote position at careerzynith is just the right place for you!

About careerzynith

careerzynith is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. We're a company that's passionate about providing exceptional customer service experiences and is committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. Our team members from 40 countries contribute and support each other's success and well-being, united as "One careerzynith."

Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop friendships that last a lifetime. We'll give you all the training, technologies, and continuing support you need to succeed. Plus, at careerzynith, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As an Experienced Customer Service Representative – Healthcare Remote working from home, you will:

• Provide inbound customer support
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems
• Deliver expert customer experiences – with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Experienced Customer Service Representative – Healthcare Remote role include:

• Passion for helping others and strong customer service orientation
• Minimum 6 months customer service experience
• Verifiable High School diploma or GED
• Basic computer navigation skills and PC knowledge
• Proficiency in fast-paced, multi-tasking environment
• Eagerness to learn new technologies

What's in It for You

One of our careerzynith Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics:

+ Professional Women + Black Professionals + LGBTQ+ Pride + Ability (Disabilities) + Health and Wellness

• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call careerzynith home.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply for this job