Client Success Manager & Executive Assistant Company: Lux Blueprint — Real Estate Education & Coaching Location: Remote Type: Full-Time Compensation: $4,000-$10,000 per month (depending on prior experience) Reports to: The two founders

About Us

We run a fast-growing real estate education and coaching company. Our students are active investors working through our online program and community, and our deals side keeps us moving. We’re looking for one sharp, dependable person to be the backbone of both our student experience and our day-to-day operations. If you love being the person who keeps everything running, who students trust, and who the founders can hand anything to and forget about it — this is your role. What You’ll Do Client Success & Community Management

• Own and manage both founders’ accounts on our educational platform (Skool), acting as the primary point of contact for students
• Answer all student questions promptly and accurately — and when you don’t have an answer yet, know exactly where to point them
• Learn our curriculum and methodology inside and out over time (we’ll give you everything; you’re responsible for absorbing it and becoming the go-to resource)
• Build and maintain systems, SOPs, and a knowledge base / FAQ library so common student questions get answered fast and consistently
• Keep the community active, welcoming, and engaged
• Handle all inbound email related to student support, disputes, and refunds with professionalism and discretion
• Own our 90-Day Money-Back Guarantee process end to end — tracking eligibility, communicating with students, and processing requests cleanly

Executive & Personal Assistance

• Manage the calendars and schedules for both founders
• Coordinate content shoots and video scheduling
• Plan and book travel (flights, hotels, logistics)
• Manage inboxes — triage, respond, flag, and keep nothing falling through the cracks
• Handle ad-hoc tasks and projects that keep the founders focused on growth

Who You Are

• An exceptional written communicator — clear, warm, and professional, even with frustrated customers
• Highly organized and proactive; you anticipate needs and don’t wait to be asked twice
• A fast learner who’s comfortable not knowing everything on day one but committed to mastering the material
• A systems thinker who’d rather build a process once than answer the same question fifty times
• Trustworthy and discreet — you’ll handle refunds, disputes, money, and the founders’ personal logistics
• Calm under pressure and genuinely enjoys helping people succeed

Nice to Have

• Experience in customer success, community management, or as an executive/virtual

assistant

• Familiarity with Skool or similar course/community platforms
• Background or interest in real estate, investing, or online education
• Comfort with tools like Google Workspace, calendars, CRMs, and email management

systems Logistics Hours: Mon–Fri, with some flexibility Time zone: Must overlap with MST business hours Start date: ASAP