What This Role Really Is This is an Executive Assistant + Customer Experience role supporting the founder of a growing e-commerce brand. You’ll help: Keep the founder organized Manage emails and action items Support wholesale communication Handle customer service inquiries Investigate Shopify orders/issues The role is fast-paced but very collaborative. What They’re Looking For The client wants someone who is: Organized Proactive Warm and professional Strong with written communication Calm under pressure Good at multitasking This is NOT just a basic admin role — they want someone who can genuinely help reduce the founder’s workload. Skills to Highlight in the Interview VERY Important Candidates should strongly emphasize: Inbox management Organization Prioritization Customer communication Problem-solving Attention to detail Multitasking Proactive support Software to Mention If candidates have experience with any of these, they should mention it: Shopify Google Workspace / Gmail Canva Klaviyo (bonus) How to Position Yourself Good positioning: “I enjoy helping founders stay organized and reducing overwhelm.” “I’m proactive and like staying ahead of tasks.” “I’m comfortable handling customer communication professionally.” “I work well independently and can prioritize effectively.” Interview Tips Speak clearly and confidently Be warm and conversational Show strong communication skills Give real examples Be energetic but calm Show ownership mentality Big Focus Areas The client really cares about: Communication Organization Reliability Professionalism Ability to work independently Important Note About Hours This role supports Hawaii hours, so candidates must: Be genuinely comfortable with late shifts Have reliable electricity/internet during those hours Be okay working long-term US hours Biggest Thing to Remember The founder is overwhelmed and needs someone who can make life easier. The best candidates will come across as: Dependable Organized Calm Helpful Proactive Trustworthy \n \n$1,000 - $1,200 a month \n