Overview

We are seeking a Project Manager to join our ePMO team and help drive the continued success of Member Access Processing. In this role, you'll manage both internal and client-facing projects, ensuring timely delivery and exceptional service. You will collaborate with cross-functional teams and serve as the primary liaison between internal stakeholders and clients, overseeing the transition from post-sales to project completion. ​​Role and Responsibilities​ Lead and manage full project lifecycles for both client-facing and internal initiatives. Oversee client onboarding and ongoing projects, ensuring successful, timely delivery. Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships. Define project scope, goals, deliverables, and success metrics with stakeholders. Create and manage detailed project plans, timelines, task assignments, and resource needs. Coordinate cross-functional efforts across Sales, Product, Scoping, Training, Accounting, and Implementations. Facilitate recurring project meetings and maintain consistent, transparent communication with all stakeholders. Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed. Provide regular updates through status reports, dashboards, and post-project reviews. Identify and mitigate project risks; proactively resolve issues to maintain project momentum. Maintain organized project documentation that aligns with internal standards and compliance requirements. Support continuous improvement of project processes, tools, and templates; share best practices and lessons learned. Assist with resource planning, capacity management, and project scoping during the sales process. Ensure positive client experience by delivering projects that align with expectations and support change management. Key Performance Areas: Timely and successful completion of projects within scope, budget, and timeline. Timely and successful completion of projects within scope, budget, and timeline. Adherence to project plans and milestones. Effectiveness in facilitating meetings and managing expectations. Accuracy and completeness of project plans, task assignments, and resource coordination. Proactive risk identification and mitigation planning. Maintenance of accurate project documentation and records. Ability to lead and align cross-functional teams toward common project goals.

Qualifications

Bachelor’s degree preferred; 3+ years of project management experience required. Strong understanding of project management methodologies (Agile, Waterfall, or hybrid). Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, Microsoft Project). Excellent communication skills with the ability to influence and collaborate across teams. Exceptional organizational and time management skills with attention to detail. Proven ability to work independently and collaboratively in a fast-paced environment. Experience facilitating meetings, managing timelines, and resolving project-related issues. PMP or other relevant certification is a plus. Preferred Skills Strong ability to drive accountability and maintain momentum across teams. Comfortable setting expectations, following up persistently, and navigating tough conversations. Ability to prioritize effectively and meet deadlines under pressure. Flexible and adaptable, with a team-oriented mindset and willingness to adjust to shifting priorities