We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

• Resolute HB/PB Claims and Remittance experience.

Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

• Epic certification in Resolute Hospital (HB) and Professional Billing (PB) upon hire

TYPICAL EXPERIENCE:

• 3 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Is a proven expert in architecture, design, development, and ongoing support to the Epic application.

Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $45.60 to $68.40 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.