Jackson Hewitt Tax Service Inc. is an industry-leading provider of full-service individual, federal, and state income tax preparation. They are seeking an Entry Level Tax Preparer who will be responsible for guiding clients through tax processes, preparing accurate tax returns, and providing IRS audit support while ensuring excellent customer service.

Responsibilities

• Conduct face-to-face tax interviews with clients
• Prepare complete and accurate tax returns
• Generate business growth, increase client retention, and offer additional products and services
• Provide clients with IRS audit support
• Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations
• Collection and processing of clients’ payments while ensuring timely deposits
• Marketing and business generation efforts
• Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion
• Answer client calls via our national call center routing system
• Answer questions and provide future tax planning to clients
• Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution
• Support office priorities through teamwork and collaboration

Skills

• Passion for providing extraordinary customer service
• Excellent communication and interpersonal skills
• Experience working in a fast-paced environment
• Basic knowledge of computer functions and math
• Sales and/or marketing experience
• Experience in accounting, finance, retail, bookkeeping, or tax preferred
• PTIN Certification: Yes
• Bachelor's degree in Accounting or related field a plus!

Education Requirements

• Bachelor’s degree in Accounting or related field a plus!

Benefits

• Free tax training
• Continuing education for tax preparers

Company Overview