Must have experience with Desktop Support, End-User Support, and Help Desk troubleshooting in enterprise environments.Strong hands-on experience with Windows 10/11, Active Directory, Office 365, Azure, and Hybrid AD administration.Experience supporting VPN connectivity, Meraki firewalls, Barracuda email security, and Microsoft Admin Center environments.Proficient in hardware/software installation, desktop and laptop troubleshooting, printer support, and system upgrades.POSITION OVERVIEWSeeking an experienced IT Support / Desktop Support professional with strong hands‑on expertise in end‑user support, desktop troubleshooting, IT infrastructure support, and Microsoft enterprise environments. The ideal candidate will have experience supporting Windows‑based systems, Active Directory, Office 365, Azure, VPN connectivity, and hardware/software troubleshooting in a fast‑paced business environment.ROLES & RESPONSIBILITIESProvide day‑to‑day desktop and end‑user technical support for hardware, software, network, printer, and connectivity issues.Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and peripheral equipment.Support and administer Windows 10/11 environments, Active Directory, Office 365, Azure, and Hybrid AD infrastructure.Manage user accounts, permissions, password resets, group policies, and access requests within Active Directory and Microsoft 365 environments.Troubleshoot VPN connectivity, Wi‑Fi issues, network access problems, and remote user support requests.BENEFITSMedical | Dental | Vision | 401(k)EEOC COMPLIANCEWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.#J-18808-Ljbffr