Commerce Bank is committed to helping people find financial safety and success. The Electronic Services Specialist – Merchant role involves supporting merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services.

Responsibilities

• Review account activities and provide reporting and maintenance for merchant services
• Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies
• Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner
• Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email
• Adhere to all internal controls to mitigate risk
• Serve as a backup to other positions within the department
• Perform other duties as assigned

Skills

• Basic knowledge of applicable regulations and operational processes
• Basic analytical, initiative, independent thinking, and problem-solving skills
• Ability to work independently and escalate issues as appropriate
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic proficiency with Microsoft Word, Excel, Teams, and Outlook
• Associate's degree or equivalent combination of education and experience required
• 1+ year financial operations experience required
• Merchant services or payments experience preferred

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship