Commerce Bank is committed to helping people find financial safety and success, and they are seeking an Electronic Services Specialist – Bankcard to manage customer inquiries related to debit, credit, and corporation cards. This role involves preventing loss to the bank, providing high-quality customer service, and ensuring compliance with regulations.

Responsibilities

• Review account activities, and provide reporting and product changes
• Minimize risk to the Bank and ensure compliance with Visa, MasterCard, and federal regulations
• Monitor several centralized email boxes and various systems to respond to customer inquiries in a timely and accurate manner
• Provide high touch customer service that reflects empathy and a positive attitude when responding to customer’s questions and requests via phone/email
• Adhere to all internal controls to mitigate risk
• Serve as a backup to other positions in the department
• Perform other duties as assigned

Skills

• Basic knowledge of association and federal regulations
• Basic analytical, initiative, independent thinking and problem-solving skills
• Ability to work independently and escalate issues as appropriate
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, Teams and Outlook
• Associate's degree or equivalent combination of education and experience required
• 1+ year banking operations experience required
• Experience within the credit/debit card industry preferred

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship