Job Description:

• Building and maintaining relationships with a portfolio of global brands.
• Guiding new brands through onboarding, ensuring a smooth start with RetentionX.
• Providing ongoing training and strategic advice to help brands get the most out of our software.
• Demonstrating our platform to potential new customers.
• Identifying customer needs and challenges, proactively offering solutions.
• Creating educational content such as Help Center articles, guides, case studies, and webinars.
• Staying ahead of eCommerce and marketing trends to continuously expand your expertise.

Requirements:

• 2+ years of experience working within a DTC eCommerce brand, ideally in roles such as eCommerce Manager, Marketing Manager, Growth Manager, or similar.
• Strong working knowledge of Shopify, Meta Ads, Klaviyo, and other core eCommerce and marketing platforms.
• A proactive, ownership-driven mindset—you take initiative, move quickly, and don’t wait for direction.
• A data-driven approach—you’re comfortable analyzing numbers, identifying trends, and connecting insights to business outcomes.
• Exceptional communication skills, with native-level written and spoken American English.
• Proven ability to present findings, strategies, and recommendations to clients or stakeholders in a clear, compelling way.
• Strong interpersonal skills—you know how to build trust and maintain productive, positive relationships.
• Must be based in the United States (preference for Florida or Texas).

Benefits:

• Health insurance stipend to help cover your medical needs.
• Paid time off (PTO) and paid holidays.
• Complete remote flexibility.
• Meet your colleagues twice a year at week-long company offsites in exciting locations.
• Join a flat-hierarchy, expert-driven team where your ideas and contributions truly matter.