We are seeking a skilled and dynamic E-Commerce Manager with 3-5 years of experience to oversee and optimize our online retail operations. This role is pivotal to driving our e-commerce business growth and ensuring a seamless experience for our customers across all platforms. The ideal candidate will manage all aspects of our e-commerce websites and online marketplace presence, including but not limited to website updates, order processing, customer service, and marketing. Familiarity with web development platforms such as WordPress and Shopify, and proficiency in managing marketplaces like Amazon and Walmart, are essential.

Key Responsibilities

Website Management

• Manage and maintain e-commerce websites, ensuring they are up-to-date with the latest products, promotions, and functionalities.
• Collaborate with designers and developers to enhance user experience and troubleshoot technical issues.
• Optimize website performance, including loading speed, mobile responsiveness, and SEO.

Order Fulfillment & Inventory Management

• Oversee order processing, from payment verification to shipping coordination, ensuring timely and accurate fulfillment.
• Manage inventory levels, update stock availability, and coordinate restocking with suppliers.
• Monitor and resolve issues related to order cancellations, returns, and refunds.

Customer Service

• Respond promptly to customer inquiries via email, phone, and chat to provide exceptional service.
• Handle escalated issues with tact and efficiency, ensuring customer satisfaction and loyalty.
• Gather and analyze customer feedback to implement improvements in processes and offerings.

Marketplace Management

• Manage and optimize listings on online platforms such as Amazon, Walmart, eBay, Instagram Shop, etc.
• Implement strategies for pricing, promotions, and competitive positioning on third-party marketplaces.
• Monitor and analyze platform performance metrics, including sales, traffic, and customer feedback.

Digital Marketing & Analytics

• Collaborate with marketing teams to execute campaigns, including email marketing, social media, and paid advertisements.
• Leverage analytics tools (Google Analytics, etc.) to track website performance and identify opportunities for improvement.
• Implement SEO best practices to improve organic search visibility and traffic.

Web Development Platforms

• Utilize platforms like WordPress and Shopify for website development, customization, and management.
• Ensure the website integrates seamlessly with third-party tools, including payment gateways, CRM, and marketing software.

Reporting & Analysis

• Prepare detailed reports on sales, website traffic, conversion rates, and overall e-commerce performance.
• Use data insights to recommend and implement strategic improvements.

Qualifications & Skills

• Experience: 3-5 years of experience in e-commerce management or a related field.
• Technical Skills:
• Proficiency with e-commerce platforms (e.g., Shopify, WordPress).
• Knowledge of online marketplace management (e.g., Amazon, Walmart).
• Familiarity with web design principles, HTML/CSS, and basic SEO practices.
• Analytical Skills: Strong understanding of e-commerce metrics, reporting tools, and data-driven decision-making.
• Customer Focused: Exceptional customer service skills with a problem-solving mindset.
• Project Management: Ability to manage multiple projects and deadlines in a fast-paced environment.
• Communication: Excellent verbal and written communication skills.
• Preferred: Experience with digital marketing tools (e.g., Google Ads, Meta Ads, email marketing platforms).

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