Job Summary This position manages a direct sales team to sell multi- line insurance products to prospective customers, primarily through inbound calls. The role leads day-to-day operations and holds team members accountable to the organizations objectives, initatives, and processes. Beyond the standard expectations of a leader, this role provide unique insights into how talent is introduced to our organization, developed, tested, and moved through our broader organization. Essential Job Functions Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side-by-sides, and one-on-one coaching. Recommends courses of action to address performance deficiencies. Works with manager to create and implements sales and operational plans to constantly improve team performance and develop individual team members skillsets. Accountable for ensuring team members meet individual and team performance goals. Implements performance management, including corrective action, when applicable. Informs leadership of team performance. Manages daily operations of team, including all aspects of timecards (including work schedules, lunches, and breaks) and confirms appropriate system access. Communicates company strategies related to products and philosophies to team members an ensures teams understanding. Works with manager to investigates and resolves escalated customer issues in a timely manner. Performs other duties as assigned. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Bachelors degree preferred. Property & Casualty insurance license required upon hire. Experience Requirements Minimum five years of sales and call center experience required, preferably in direct sales. People leadership experience preferred.