Job Description:

• Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies
• Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants
• Ensure research engagements are high-quality, client-centered, and aligned with business outcomes
• Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes
• Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities
• Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency
• Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact.

Requirements:

• A track record of leading complex design research initiatives that inform product, service, or strategy decisions
• Experience managing and mentoring researchers, including supporting professional growth and performance development
• Strong knowledge of qualitative and quantitative research methods and when to apply them effectively
• A consultative mindset and the ability to advise senior stakeholders using evidence-based insights
• Ability to connect research strategy to measurable product, service, or business outcomes
• Strong communication skills and comfort navigating complex client environments
• Curiosity about evolving tools and technologies, including AI and how it can enhance research workflows.

Benefits:

• Competitive compensation
• Comprehensive benefits
• Ongoing opportunities for professional development