Remote Role Must have skills = Dell MX7000 Nice to have = Vmware vCenter Project Tasks:

• Day to day operational activities / tasks
• Assist/manage server lifecycle management
• Assist and provide KT for Server Tools, features and best practice procedures
• General troubleshooting/optimization - ensure the customer understands how to manage the server stack once residency is completed
• Assist with network configuration when applicable (Mx7000 networking)
• Review IT processes and policies (incident, capacity, change management etc.)
• The resident will take the lead to open, manage, view and drive SRs (Service Requests) to closure.
• Proactive resident with exceptional communication skills
• Monitors, reviews, and manage environment to identify areas of improvement following Dell EMC best practices
• Create run books and/or update procedural guides
• Resident needs to be confident and proactive in providing best practice recommendations to the customer
• Share best practice methodologies throughout the residency assignment
• Resident is expected to be self-directed, able to accomplish tasks with little to no direction