Job Description:

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

Requirements:

• 5+ years of experience as a desk adjuster in the homeowner/property industry.
• Adjusting all perils (Plumbing (water mitigation), theft, vandalism, wind, hail, and fire).
• Understanding of various policies and how to evaluate and apply appropriate coverage.
• Comfortable with contractors and vendors to resolve claims efficiently and within the policy provisions.
• Experience conducting recorded statements.
• Exceptional written and verbal communication skills including drafting professional letters and e-mails.
• Ability to stay calm under pressure and deescalate difficult situations.
• Proficient in handling complex claims with loss values up to $100K.

Benefits:

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”