Job Title: Cyara Tester Location: Remote, but once in a quarter office visit Long Term Contract Job Description: We are looking for a skilled Cyara Tester to join our team onsite in Jersey City, NJ on a contract basis. The ideal candidate will have hands-on experience with Cyara test automation platform, especially in testing IVR (Interactive Voice Response) and contact center solutions. This role requires strong analytical skills, test strategy development, and the ability to work closely with QA, development, and telephony teams to ensure end-to-end testing coverage. Key Responsibilities:

• Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform.
• Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions.
• Develop test plans, scenarios, and scripts based on business requirements and system specifications.
• Analyze results, identify defects, and coordinate with development teams for resolution.
• Monitor and maintain test environments and data integrity.
• Generate test reports, track metrics, and provide updates to stakeholders.
• Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality.

Required Skills and Experience:

• Overall IT experience: 7-10 Years.
• 4+ years of experience in QA Testing, with at least 1-2 years of hands-on Cyara test automation experience.
• Strong understanding of IVR systems, SIP, telephony environments, and contact center flows.
• Experience in building automated call flows and testing audio quality, DTMF, and voice prompts.
• Experience working with Genesys, Avaya, or other contact center platforms.
• Scripting skills (Python, JavaScript, etc.) for custom test scenarios.
• Knowledge of SIP protocol analysis and voice quality testing.
• Cyara certifications or formal training is a plus.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and documentation skills.
• Ability to troubleshoot issues and perform root cause analysis.